Technology
AI-Powered Customer Support Chatbot
SaaS Startup
2024
Deployed an intelligent chatbot that handles 70% of customer inquiries, reducing support costs by 50% and improving response times.
Measurable Results
70%
Inquiries Automated
50%
Cost Reduction
<5min
Response Time
4.8/5
Customer Satisfaction
The Challenge
- ✕Small support team was overwhelmed with repetitive inquiries, leading to slow response times (24+ hours) and customer churn.
The Solution
- Built a custom AI chatbot using GPT-4 and fine-tuned on company knowledge base. Integrated with Zendesk and Slack for seamless handoffs.
Technology Stack
OpenAI GPT-4
Python
FastAPI
Zendesk API
Redis
AWS
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